1. Information Collected
Rm88 collects various types of information from users to ensure the platform operates safely and smoothly. The information collected falls into the following categories:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity verification (KYC) information: A copy of your national ID or passport, a verification selfie, and residential address details. This is collected to meet the platform's compliance requirements and is processed prior to your first withdrawal.
- Payment information: Bank account numbers, bank names, and transaction details in MYR. rm88 does not store credit or debit card numbers directly — all transactions are processed through a secure payment gateway.
- Device and browser information: IP address, device type, operating system, browser version, and screen resolution, collected automatically when you access the platform.
- Usage data: Activity records including games played, bets placed, session duration, pages visited, and in-account actions.
- Cookies: Session data and user preferences stored on your device to improve your browsing experience.
2. How We Use Your Information
All information collected by rm88 is used solely for the stated purposes and will never be misused. The primary purposes for which user information is used are as follows:
- Account management: Creates and maintains user accounts, processes login requests, and keeps your account secure.
- Transaction processing: Verifying MYR deposits and withdrawals, tracking account balances, and processing bonus or promotional claims.
- Identity verification: Meeting KYC requirements to prevent fraud, money laundering, and platform misuse.
- Service improvement: Analysing usage patterns to improve platform performance, design new features, and personalise the user experience.
- Communications: Sending transaction notifications, account security updates, rm88 promotional information (if you have opted in), and responses to customer support enquiries.
- Legal compliance: Maintains records as required by applicable law and responds to legitimate requests from relevant authorities.
Rm88 does not use your information for any third-party advertising purposes without your explicit consent.
3. Cookies & Tracking Technologies
The rm88 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit the platform. The following types of cookies are used:
- Essential cookies: Required for core platform functions such as login session verification and account security. Without these cookies, the platform cannot function properly.
- Performance cookies: Collects information on how users interact with the platform, including frequently visited pages and error messages encountered. This data is used to improve platform performance.
- Preference cookies: Saves your settings such as language preferences and display layout so you don't have to reconfigure them on every visit.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the rm88 platform. In addition, we use internal analytics data to monitor platform traffic and usage patterns without sharing this data with third-party advertisers.
4. Data Storage & Security
Rm88 takes user data protection seriously and employs multiple layers of security to ensure your information remains well-protected:
- SSL encryption: All data transmitted between your browser and rm88's servers is encrypted using SSL (Secure Socket Layer) technology to prevent interception during transfer.
- Secure storage: Sensitive information such as passwords is stored in hashed form and cannot be decoded. KYC information is held in a restricted-access server environment.
- Continuous monitoring: rm88's security team continuously monitors platform activity to detect any unauthorised access attempts or data anomalies.
- Internal access controls: Only authorised personnel may access users' personal information, and every access is recorded in an audit log.
User account information is retained for as long as the account remains active. Following account closure, certain data may be kept for a period specified by applicable law before being permanently deleted.
5. Sharing Information with Third Parties
Rm88 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. However, limited sharing of information may occur in the following specific situations:
- Service providers: rm88 works with game providers, payment processors, and technical infrastructure providers who require limited access to data in order to deliver their services. All such providers are bound by strict confidentiality agreements.
- Legal requirements: rm88 may be required to disclose user information when mandated by a court order, regulatory authority directive, or other applicable legal obligation.
- Fraud prevention: In cases involving suspected fraud, money laundering, or other illegal activity, information may be shared with the relevant authorities in the public interest.
In all cases of data sharing outlined above, only the minimum necessary information will be shared. rm88 never sells user personal data to advertisers or data brokers.
6. User Rights, Policy Changes & Contact Us
As an rm88 platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time through our customer support channels.
- Right to rectification: If any information we hold about you is inaccurate or outdated, you have the right to request that we update or correct it.
- Right to erasure: You may request the deletion of your personal data, subject to legal obligations that may require us to retain certain records for a specified period.
- Right to opt out: You may withdraw your consent to receive marketing communications at any time by contacting our support team.
Rm88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via in-platform notifications or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any enquiries, requests, or complaints regarding your data privacy on the rm88 platform, please contact our support team:
Support email: [email protected]
Effective date: January 2026. We aim to respond to all privacy enquiries within 7 business days.