Rm88's Commitment to Responsible Gaming
Rm88 takes user wellbeing seriously. We believe a great entertainment platform does more than deliver an enjoyable gaming experience — it also safeguards the long-term safety and mental health of its users.
Rm88's responsible gaming approach covers providing easily accessible control tools, ongoing education about the risks of excessive gambling, and active support for users who need help. We are committed to ensuring this platform is used as a healthy source of entertainment, not as a means to make money or escape life's problems.
All rm88 users must be 18 years of age or older and are responsible for ensuring their use of the platform remains within reasonable limits — without impacting their daily life, social relationships or personal finances.
Signs of Risky Gaming Behaviour
Recognising the early warning signs is the first step towards better self-control. Here are some indicators that your use of the platform may need to be reviewed:
Using borrowed money, emergency savings, or funds set aside for daily necessities to fund your betting is a serious warning sign that needs to be addressed immediately.
Finding it hard to stop playing even when you originally intended a short session, or neglecting work and family responsibilities due to excessive time on the platform.
Using gaming as an escape from emotional stress, relationship problems, or financial worries can lead to harmful patterns of dependency.
Continuing to bet in hopes of "winning back" money you've already lost is a high-risk behaviour that often leads to even greater losses.
Hiding how much time or money you spend on the platform from family members or close friends is a sign that your relationship with gaming may be unhealthy.
If your betting activity starts affecting your ability to pay daily bills, rent, or your family's basic needs, that's a clear signal to set limits right away.
Setting Smart Time & Budget Limits
One of the best responsible gaming practices is to set clear limits before you start playing. rm88 encourages every user to follow these principles:
Daily or Weekly Budget Limit
Decide on the maximum amount in MYR (RM) you are comfortable spending on online entertainment each week or month. Think of it as a leisure expense — like going to the movies or dining out — not an investment. Once that limit is reached, end your session.
Session Time Limits
Set a realistic playtime limit and stick to it. Extended gaming sessions without breaks can impair your decision-making and increase the risk of impulsive betting. We recommend taking a break of at least 15 minutes for every hour of play.
Self-Control Features in Your rm88 Account
Rm88 offers several self-control features that users can access directly from their account settings. These tools are designed to help you stay in control of your platform usage:
Users can set daily, weekly, or monthly deposit limits in MYR through their account settings. Limits take effect immediately and can only be increased after a 7-day waiting period to ensure the decision is made thoughtfully.
If you feel you need a break from the platform for a set period, the temporary break feature lets you suspend your account access for 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or carry out any transactions.
For users who need a stronger measure, the self-exclusion option allows an account to be suspended for a longer period, ranging from 3 months to 5 years. Requests are processed through the rm88 customer support team and cannot be reversed arbitrarily.
To activate any of these self-control tools or for further assistance, contact the rm88 support team via live chat or email at [email protected].
Minor Protection
Rm88 has a zero-tolerance policy on platform use by anyone under the age of 18. All users are required to verify their age during registration and the KYC process, and to provide accurate and truthful information.
For parents and guardians concerned about children accessing online gambling sites, there are several protective measures you can take:
- Use parental control software to block access to gambling websites on shared devices.
- Make sure your rm88 account is not saved in the "remember password" function on any shared device.
- Keep your login credentials secure and do not share them with anyone, including family members.
- Always log out completely when you're done using the platform, especially on shared devices.
If you suspect that a minor has accessed or used an rm88 account, please contact our support team immediately.
Maintaining Life Balance & Getting Professional Help
Online gaming should be one of many leisure activities in your life, not the only one. rm88 encourages every user to maintain a healthy balance between gaming and other aspects of life such as family, work, hobbies, and physical wellbeing.
A few tips to help you stay balanced:
- Don't play when you are in an emotionally unstable, stressed, or low state of mind.
- Treat gaming as a leisure activity with a clear start and end time.
- Talk to someone you trust if you feel gaming is starting to take over your life.
- Set aside enough time for meaningful offline activities.
If you or someone you know needs help with a gambling problem, we encourage you to seek professional support. Counselling specialists and support organisations are available in Malaysia to assist individuals and families affected by gambling addiction. Don't hesitate to reach out — it takes courage, not weakness.